Bank Mitra Kiosk Banking - Expanding the Functions and Services Offered by CSP Banks
After successful SBI kiosk banking , CSP banks will start offering additional functions and services through their retail outlets. A typical retail outlet will offer various banking services, including savings and loans, prepaid cards, and insurance. These kiosks are unmanned, which means that worker overhead is reduced. However, kiosks are limited in their functionality, so they are not as effective as traditional branches. After successful SBI kiosk banking , CSP banks will expand their offerings. Customer Service Point (CSP) banks will be opened in every ward and village. The kiosk will be staffed with personnel who will act as mini bankers, providing all banking services in person. The selection process for these employees is based on an interview and a guarantee by the Sarpanch. The bank requires that the kiosk banking personnel have high educational credentials and be able to communicate with customers. All bank CSP will offer more than one location for their customer service age...